Wednesday, November 7, 2012

Bell, The Company I Love To Hate

English: SVG version of the new Bell Canada lo...
English: SVG version of the new Bell Canada logo as of 2008. (Photo credit: Wikipedia)

I went down to the local mall a few days ago looking for a winter hat.

On my way back to the spy car I passed the Bell Canada store.

"I'll just go in and browse," I thought.

As soon as I stepped through the door Handsomeyoungman made a bee line for me.

"Oh," I trilled and blushed at all this masculine attention, "I don't NEED a smart phone, I was just curious about them"

Well, within minutes, Hansomeyoungman had me outfitted with a new smart phone that did everything but the kitchen dishes.
And all for only $10 more a month than I'm paying now.

"Wow!" I breathed, staring up at him in admiration.

Then I thought for a minute. "Hmmm. Are you sure you can switch me over from Bell Mobility? I might still have a contract with them"

"No problem," said Handsomeyoungman, (and this is a direct quote), "We're just one big happy family."


But my Bell Mobility cell phone, for some inexplicable reason,  is registered in my late father's name.

"Pardon?" I said when he told me. "My father was almost 90.  He didn't have a cell phone.  He didn't know how to use one. And the payment comes directly out of my account.  How could this happen?"

"Well, we can't explain these things and we can't help you until you bring us a death certificate," said Handsomeyoungman's supervisor who had joined us.

"I gave you a death certificate when I cancelled his land line last year," I pointed out.

"Well I can't be expected to remember that," she huffed. "Maybe if it had been last week ..." she was getting into deep water and her voice trailed off. 

She looked around for someone less troublesome to whom she could sell a phone.

"Are you telling me that in this day and age, Bell Canada cannot check its records and then get on the phone and call Bell Mobility?"

By this time I was standing in the middle of the store totally outraged.  My face was as red as my jacket.
I hadn't wanted a phone when I went in, but things were different now that I knew I couldn't have one.

It was a Mexican standoff between two middle aged Canadian ladies.

Handsomeyoungman was on the side lines wringing his hands.

"That's what I'm telling you. We are two completely separate companies!

And with that, she walked to the back room and shut the door.

Anyway I started this blog by mentioning that I was in the mall looking for a hat.  I was looking for a hat because I'm going to Ottawa for a few days for the national Remembrance Day Ceremony with some family members. 

Watch for me on TV!

I'll be the only one in the crowd without a smart phone.

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